How To Fix The ‘Express App Not Finding The Device’ Error?

While it is very easy to connect Garmin Express app to your device, you may sometimes face ‘Garmin Express not finding device’ error. Going through something similar and looking for a genuine guide that can help you with the same? This article is for you then. Read till the end and get this issue resolved easily. 

What Will We Discuss Here? 

You will be getting the following things in this guide:

  • Checks to be done and basic troubleshooting ideas
  • How to get your computer to recognize the Garmin GPS device?
  • Still Garmin express not able to detect device Mac? Know how to resolve.
  • Solutions to ‘the Express app cannot find device on Windows’ error

So, let’s start.

Checks To Be Done And Basic Troubleshooting Ideas 

If your Garmin GPS device cannot be recognized by the Garmin Express app while downloading the Garmin map update, you should follow the given steps. Try all these one-by-one and check if the Garmin Express is detecting the GPS device or not:

  • Start with rebooting the computer. Also, make sure that all the applications and programs are loaded properly on your computer.
  • If still Garmin Express program is not able to find your device, check if there are any loose USB connections between the GPS device and computer.
  • If connections seem to be fine, make sure to not to use any extra hub.

Note: It is important to check as most of the hubs only transfer power, not the data.

  • Make sure to use Garmin recommended cables only to connect your Garmin device to your computer. In case, your computer cannot find the Garmin GPS device, try another port.
  • To get better connectivity, you should connect your GPS device to the ports provided at the back side of the computer.

Note: The reason is that the ports built at the back side of the system give the maximum data transfer rate.

  • In case the issue doesn’t seem to be resolved, check the data cable. And if you find it damaged, immediately replace it and get a new one.
  • You shouldn’t forget to check with the GPS unit port if it is working properly or not.
  • And then, make sure if the Garmin GPS device battery is properly charged. If it isn’t, you will keep facing the error.

Note: If you see a blinking light near the battery icon on the GPS device, you should plug it into charge for at least 10-15 minutes and then try again. 

  • Also, respond properly to any prompts shown on the GPS device.

Most probably, after doing this, the Garmin Express program will be able to detect the GPS device.

Need Further Assistance On Garmin device not found issue? Contact us @1-833-201-7905.

Facing issues with Garmin express program? Refer to this guide.

How To Get Your Computer To Recognize Your Garmin GPS Device?

In case, you’re going to connect the GPS device with your Garmin Express program for the first time, you should follow these steps:

  • Take a USB cable and connect your GPS device to the computer port using the cable.
  • After connecting, wait for about 60 seconds for your computer to recognize the GPS device.
  • Once your GPS device is displayed in your computer’s hard drive, you can download Garmin Express program.

Note: Select the Garmin Express program according to your operating system.

  • After this, login to the Express software and then click at the option ‘Add Device’ to allow the Garmin Express program find your GPS device.

In case, your Garmin device still cannot be detected by the Express program on Windows or Mac, you can try the advanced troubleshooting solutions mentioned below. Keep reading.

Need Further Assistance On Garmin device not found issue? Contact us @1-833-201-7905. 

Troubleshooting Tricks For ‘Garmin Express Cannot Find The Device’ On Mac

If computer or Garmin Express can’t see your GPS device on Mac, install Mac OS version 10.1.1 or newer. In case you are still getting trouble while connecting the GPS device to your computer, try the following troubleshooting hacks:

  • Connect the Garmin device to your computer and then click at ‘Finder’ icon.
  • After that, look at the top of the computer screen and click ‘Menu’.
  • Now, click at ‘Computer’ and you will see your Garmin device in your computer’s drive.
  • In case, the GPS unit isn’t being shown in the drive, try with another data cable.
  • How to decide which USB cable you should to connect the GPS device with your computer? Want to know? Let us tell you.

Micro-USB port

These USB ports are developed for connecting devices like photo printers, GPS devices, MP3 players, digital cameras and smartphones. 

Mini-USB port

These are mostly used with digital cameras and smartphones and are almost similar to a Micro USB port but they are different in size. 

Note: You should make sure to buy the same port which comes with the Garmin GPS device in order to connect your GPS device with your system properly.

  • After this, connect the USB cable to your Garmin device directly instead of connecting it using the mount.

When you are done with the above steps, you should restart both the GPS device and your computer and check if the error is fixed or not.

Now, in case your computer is recognizing your GPS device, but the Garmin express program doesn’t, try the below steps:

  • Launch the Express program and click at the option ‘Garmin Express’ in the menu bar.
  • Click at ‘About Garmin Express’ in the drop-down menu.
  • Click at ‘Check for Updates’.
  • If any update is shown, click at ‘Install Now.’

Need Further Assistance on Garmin device not found issue? Contact us @1-833-201-7905.

How To Fix The ‘Garmin Express Not Able To Find Device’ On Windows?

In September 2018, it was declared that you may face the issue of Express app not finding device if Your OS is not Windows 7 or newer. If you are using Windows 7 or above and still can’t connect the GPS device to your Windows computer or Garmin Express program, follow this guide:

  • Plug-in the Garmin device to the PC and then press ‘Win+E’ from the keyboard.
  • After that, click at the option ‘This PC’ (if your OS is Windows 10).

Your Garmin device will be shown in a drive on this page. If you are using an old computer, you should check the Removable Storage for the GPS device.

  • If the Garmin Express program still cannot recognize the GPS device, change the USB cable.
  • Apart from this, you should also check the USB ports on your GPS device and computer.

Note: In case they are functioning properly, and the USB cable is directly connected to the GPS port instead of the mount, try a more advanced technique. 

Turn Off USB Selective Suspend

USB Selective Suspend on your PC may potentially cause the recognition problem between the Express app and the GPS device. The reason is that it limits the power to the Garmin devices connected to your PC. So, to disable the selective suspend:

  • Unplug the Garmin device from your computer.
  • Then, click at ‘Control Panel’ > Click ‘Hardware and Sound’ > Click Power Options > Click at ‘change plan settings’ > Click ‘Change advanced power settings’.
  • After this, expand the settings menu for ‘USB selective Band’ and then click ‘Settings’.
  • After this, click at ‘Disabled’ in the drop-down menu on your computer and click ‘OK’ to apply the changes.
  • In case, you’re using a laptop, click at the option ‘Disable’ for ‘On battery’ and ‘Plugged in’ both.

After this, restart the computer and then connect the Garmin device again to your computer & check if it’s working. If the issue persists, update your Garmin Express software or reinstall the Express app for easy troubleshooting.

Need Further Assistance On Garmin device not found issue? Contact us @1-833-201-7905.

Garmin Map Update Issues Call 1-833-201-7905


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