X

A Guide For Troubleshooting Garmin Vivoactive GPS Watch

Not able to Connect with Smartphone

Your device cannot be wirelessly synced with your smartphone.

Incorrectly Paired

The Garmin Vivoactive connects only over Bluetooth contrary to other devices. You need the Garmin Connect Mobile App to connect your smartphone with Vivoactive.

  1. Go to the Garmin Connect website on your smartphone using a browser.
  2. Install the Garmin Connect Mobile App by following the instructions.
  3. On-screen instructions for pairing your smartphone and device will be there in the app.
  • If you have already paired other devices with the app:
  • Go to Devices > Tap on ‘+’ to add the new device.

Software Out of Date

Make sure that your watch is updated to the latest software version available. For checking this:

  1. Press the action button (located on the right side).
  2. Go to Settings > System > About.
  3. The software version of the device will be mentioned in the second line.

Defective Bluetooth Antenna

Steps for replacing Vivoactive’s Motherboard are detailed in our guide.

Small Battery Life

The watch battery runs out rapidly.

            Multiple Modes Enabled for GPS Tracking

Check whether your device is set to basic GPS tracking mode and disable GLONASS is enabled. Battery life can be considerably saved by this since it will not try to link with 2 satellites.

  1. Press the action button (located on the right side).
  2. Go to Settings > Sensors > GPS.
  3. Toggle the GLONASS switch to off.

Irrelevant Notifications Consuming Energy

Battery life gets reduced if the device is receiving excess notifications from your smartphone.

  • IOS           
  1. Go to Settings.
  2. Open Notifications Center.
  3. Go to the Vivoactive section.
  4. Switch off the futile itmes and leave only the ones wish to be see.
  • Android
  1. Go to Settings tab in the Garmin Connect Mobile App.
  2. Switch off the futile itmes and leave only the ones wish to be see.

Longer Backlight Duration

  1. Press the action button (located on the right side).
  2. Go to Settings > System > Backlight
  • Select the appropriate mode, which determines backlight switches on under what conditions.
  • Change timeout, which determines backlight will switch off after how much time.

Defective Battery

If the battery continues to drain rapidly for you, then battery replacement may be required. Steps for replacing Vivoactive’s Battery are detailed in our guide.

Rebooting Spontaneously

The device restarts while using.

Software Version Obsolete

Make sure that your watch is updated to the latest software version available. For checking this:

  1. Check for the most recent version of firmware on Garmin’s Website.
  2. Press the action button (located on the right side).
  3. Go to Settings > System > About.
  4. The software version of the device will be mentioned in the second line, verify it with the latest version.

Custom Settings not Suitable

            Follow the steps mentioned below to reset your device if you are running the latest firmware       version:

  1. Make sure that any important data stored on the device is backed up.
  2. Go to Settings > System > Restore defaults.
  3. Follow the instructions.

            Broken Software

            Various device problems can be fixed if you do a factory reset:

  1. Make sure that any important data stored on the device is backed up.
  2. Switch off the device (Skip this step if the device doesn’t turn off).
  3. Press and hold the power and start/stop buttons on either side of the watch.
  4. Let go of the power button as soon as the device vibrates once.
  5. Let go of the start/stop button as soon as the device vibrates again.
  6. After a few seconds, another vibration will indicate that the device will switch on.

Refer the screen non-responsive section if the device doesn’t switch on at this point.

Exercise Data Incorrect

Your activity data reflects inaccurately.

            Disabled GLONASS

            Areas where satellite signal is difficult to obtain requires GLONASS which provides more accurate data. GLONASS can be enabled for more accurate data by following the steps             mentioned below.

  1. Press the action button (located on the right side).
  2. Go to Settings > Sensors > GPS.
  3. Toggle the GLONASS switch to on.

Auto Pause is Enabled

            During paused movement or a slow pace data stops getting recorded automatically because         of Auto Pause, this means that there will be no data available for that duration. Follow the    steps below to switch off Auto pause.

  1. Press the action button (located on the right side).
  2. Select the relevant activity (i.e. Swimming, running).
  3. Go to Auto Pause. You will see three options.
  • When Stopped: timer pauses automatically if you stop moving.
  • Pace: timer pauses automatically if your pace goes below a specific value.
  • Speed: timer pauses automatically if your speed goes below a specific value.
  1. Make sure that Auto Pause is set to a speed or pace that is not faster than your normal speed or pace. Otherwise no data will be gathered for the duration in which you are moving slower than the specified speed or pace.

Inaccurate Heart Rate Monitor

            While using the Hear Rate Monitor, if it is not registering properly with the Vivoactive,             follow the steps below:

  1. Wear the Heart Rate Monitor, the device sensors get activated by this (Transmission will only begin if the device is on you).
  2. Make sure the device and sensor are in close proximity.
  3. Press the action button (located on the right side).
  4. Go to System > Sensor > Add New (Remove any existing devices from the list).

Screen Non-Responsive

The device cannot be controlled using touch screen.

Dirty Screen

The functioning of touch screen gets affected by dirt, dust and other particulates, follow the steps mentioned below for cleaning your screen:

  1. Remove a screen protector from your device, if there is one.
  2. Apply a formulated spray or little bit water on a microfiber cloth.
  3. Wipe the screen gently and thoroughly.
  4. Immediately wipe the screen with a dry microfiber cloth.
  5. Apply a new screen protector if desired.

Device Reset Without the Screen

Steps mentioned in the Factory reset subsection can be followed to reset the device without using the touch screen.

            Defective Screen

Steps for replacing the screen are detailed in our guide if the screen is not responding even after following the troubleshooting steps mentioned above.

Garmin Map Update Customer Care Support Phone Number 1-833-451-4718

Disclaimer

We are a certified tech support company, with professional expertise and skills to solve your device and software issues of almost all technology brands. Please note that we are are a third party service and we are not supported or connected in any way to the Technology brands.Usage of brand names, logos & trademarks, or organization names are just for the references. We do not claim any affiliation or potential tie ups with the brands.